Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept PayPal, Visa, MasterCard, American Express, Discover, JCB, and more. All payments are securely processed, and we do not store any credit card details.
Q: Is my payment secure?
A: Yes, we use encrypted payment gateways to ensure that all transactions are secure and your financial information remains protected.
Q: Can I cancel my order after placing it?
A: Orders can only be canceled before they are shipped. If your order has already been processed, you may need to request a return after receiving it.
2. Shipping & Delivery
Q: Where do you ship to?
A: We currently ship to multiple countries, including the United States, Europe, and more. Please check our shipping policy for details.
Q: How long does shipping take?
A: Standard shipping typically takes 6-9 business days, depending on your location. Express shipping options may be available.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery. The item must be unused and in its original packaging.
Q: Who covers the return shipping costs?
A: We cover return shipping costs in cases of defective or incorrect items. For other reasons, the customer is responsible for return shipping.
Q: When will I receive my refund?
A: Refunds are typically processed within 2 business days after the returned item is received and inspected.
4. Product Warranty
Q: Do your products come with a warranty?
A: Yes, all products come with a 1-year warranty. If you experience any issues, contact our support team for assistance.
Q: How do I request a warranty claim?
A: Please contact our customer support team with your order details and a description of the issue. We will guide you through the process.
5. Customer Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at sales@smartproductshopping.com or through our contact form on the website.
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT+8).
If you have any other questions, feel free to contact us. We are happy to assist you!
